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The ‘Big Bang’ philosophy towards IT rollouts, widely favoured in the 1990s, has gone out of fashion in recent years, and most organisations today prefer to take a phased approach. For one thing, this allows them to pilot new systems among a small group of users and iron out any technical problems early on, particularly in terms of usability. Just as important, it lets them prioritise, focusing on tackling key pain points within the organisation or on capability that will deliver the most tangible short-term benefits.

Prioritising investment on the basis of direct cost-savings isn’t always easy, especially as people management processes cross multiple company departments and it’s hard to establish how much resource is being consumed in non-HR functions. But in-house research often helps.

Options include:

- Surveys of the HR, payroll, and training functions, as well as line managers, to find the biggest pain points in their people management processes.

- Identifying the most unpopular process bottlenecks doesn’t just help establish a business case for investment – it will also help generate buy-in from executives, which is a big factor in the success of any IT rollout

- Resource analysis. Which transactional activities take up most time in the HR functuring a “normal” week? Which are the easiest to automate?

- Support query analysis. What are the top ten most common enquiries, and which of them take up most of HR’s time? How many of them could be solved simply by posting “Frequently Asked Questions” on the intranet.

Computers In Personnel Ltd
28-30 Chapel St
Marlow, SL7 1DD
0870 366 2345